Frequently Asked Questions
Frequently Asked Questions: The Complete Guide to Home Appliance Repair
At Appliance Repair Pros, we believe that an informed homeowner is a happy homeowner. When your refrigerator stops cooling in the middle of a Franklin heatwave or your washing machine refuses to drain on a busy Monday morning, you have questions. You need to know what is wrong, if it can be fixed, and if we are the right team to help. We have compiled this extensive guide to answer the most common inquiries we receive from our neighbors in Franklin, Bellingham, Norfolk, Sheldonville, and Wrentham.
This guide covers general service questions, specific troubleshooting for kitchen and laundry appliances, and detailed insights into the major brands we service, including Whirlpool, Samsung, LG, GE, Miele, and more. Our goal is to provide transparency and demonstrate the depth of technical knowledge we bring to every service call.
General Service and Scheduling Questions
How quickly can you get to my home in Franklin or the surrounding area?
We understand that a broken appliance is a disruption to your life. We prioritize scheduling to get a technician to your door as soon as possible. Because we are a locally based team focused on the Franklin, Bellingham, Norfolk, and Wrentham area, we do not have to contend with long travel times from Boston or Providence. We strive to offer appointments within 24 to 48 hours of your call, and we always call when we are on the way so you are not stuck waiting at home all day.
Do you use original factory parts for repairs?
Yes. We believe that the longevity of a repair depends on the quality of the component installed. We stock our trucks with original equipment manufacturer (OEM) parts for major brands like Whirlpool, GE, and Frigidaire. While aftermarket parts are sometimes cheaper, they often lack the precise fit and durability of the original engineering. By using the correct part specified by the manufacturer, we ensure that your appliance operates exactly as it was designed to.
Is it worth repairing an appliance that is over 10 years old?
This is the most common question we hear. The answer depends on three factors: the physical condition of the unit, the cost of the repair, and the quality of the machine. For example, a 15-year-old Miele dishwasher or a direct-drive Whirlpool washer is often built better than a brand new unit today and is definitely worth maintaining. However, if a 10-year-old budget fridge has a compressor failure, replacement might be the smarter financial move. We provide an honest assessment during our diagnosis so you can make the decision that is right for your budget.
Do you work on high-end luxury brands?
Absolutely. We have specialized training to handle premium appliances that require specific care. We regularly service brands like Miele, Bosch Benchmark, KitchenAid Commercial, and Monogram. These units often use complex dual-compressor systems, steam injection, and advanced electronic sensors that require a higher level of technical expertise than standard appliances.
Refrigerator and Freezer Repair FAQs
Why is my refrigerator running but the food is warm?
If the lights are on and you hear the motor running, the issue is likely airflow or the sealed system. In many modern French door units (like Samsung or LG), the evaporator coils in the back of the fridge can freeze over into a solid block of ice. This blocks the fan from pushing cold air into the fresh food section. It can also indicate that the condenser coils underneath the unit are clogged with dust and pet hair, preventing the system from releasing heat. We can diagnose if this is a simple defrost failure or a more complex compressor issue.
My ice maker stopped making ice. What should I check?
First, check the safety arm or switch. If the wire arm is in the “up” position, the machine thinks the bin is full. Second, check your water filter. If the filter hasn’t been changed in over six months, it can become clogged with sediment, reducing water pressure so much that the ice mold cannot fill. If those check out, the issue might be a frozen fill tube or a failed ice maker module, which we can replace.
Why is there water leaking onto my kitchen floor?
Water leaks usually come from one of two places. If the water is pooling under the front of the fridge, it is often a clogged defrost drain. When the fridge goes into a defrost cycle, the melting ice drips into a trough that drains to a pan underneath. If that drain tube is clogged with food debris, the water overflows inside the fridge and runs out the door. If the water is coming from the back, it could be a cracked water supply line feeding the ice maker.
What does a loud buzzing noise from the fridge mean?
A loud buzz usually indicates a mechanical part struggling to move. If the noise stops when you open the refrigerator door, the culprit is likely the evaporator fan motor hitting a chunk of ice buildup. If the noise comes from the back bottom and is constant, it could be the condenser fan or the compressor itself. A failing start relay on the compressor can also make a loud clicking or buzzing sound as it tries and fails to start the motor.
Washing Machine and Dryer Repair FAQs
Why does my washing machine smell like mildew?
This is a common complaint with front-load washers. Because these units seal tightly to hold water in, they also trap moisture. If the door is closed immediately after a cycle, mold and mildew grow on the rubber door boot seal and in the outer tub. To prevent this, wipe down the seal after use and leave the door cracked open. If the smell persists, we can inspect the drain pump filter for trapped debris that might be holding stagnant water.
My washer fills with water but won’t spin. What is wrong?
If the washer is full of water but silent, it is likely a lid lock or door latch failure. Modern machines (like the Whirlpool VMW or Maytag Bravos) will not enter the spin cycle if the safety lock does not engage. If you hear the motor running but the drum isn’t moving, it could be a broken drive belt or a stripped motor coupling. We can test the safety switches and inspect the drive system to get you spinning again.
Why is my dryer taking two or three cycles to dry clothes?
When a dryer takes forever, homeowners often blame the machine, but 90% of the time, the issue is airflow. If the vent duct traveling from the dryer to the outside of your house is clogged with lint, the moist air cannot escape. The dryer heats up, but the moisture stays in the drum. This is a fire hazard and drives up your electric bill. We can test the airflow at the machine to confirm if the dryer is working correctly or if your home’s venting needs attention.
My dryer is squeaking loudly. Is it safe to use?
A squeak is a sign of metal-on-metal friction. It usually means the drum support rollers, the idler pulley, or the rear bearing are worn out. While you might be able to use it for a short time, ignoring the noise will eventually cause the belt to snap or the motor to seize. It is best to reach out to us for assistance as soon as the noise starts so we can replace the wear items before more damage occurs.
Dishwasher Repair FAQs
Why is my dishwasher not cleaning the dishes properly?
If your glasses are gritty and plates are dirty, it is usually a water circulation issue. In Franklin and Norfolk, hard water minerals can clog the tiny holes in the spray arms, preventing them from spinning. Another common cause is a failed food chopper (common in older Kenmore and Whirlpool units) or a clogged filter screen at the bottom of the tub. We inspect the pump assembly and cleaning arms to ensure water is reaching every corner of the rack.
Why is there standing water in the bottom of my dishwasher?
A small amount of water near the filter is normal, but a pool of water covering the bottom indicates a drain failure. This could be a failed drain pump, a kinked drain hose, or a blockage in your kitchen sink’s garbage disposal. Modern dishwashers also use a check valve to prevent dirty sink water from flowing back into the machine; if this valve gets stuck, water will accumulate.
What does the “E15” code on my Bosch dishwasher mean?
The E15 code on a Bosch dishwasher indicates that the safety float in the base pan has detected water. This is the “AquaStop” leak protection system. It means there is an internal leak—perhaps from a sump seal, a water valve, or a loose hose—dripping into the bottom of the machine chassis. You cannot simply reset this code; the leak must be found and repaired.
My dishwasher runs for hours. Is that normal?
Modern energy-efficient dishwashers run longer than older models, sometimes up to 3 hours. However, if it seems excessive, the unit might be struggling to heat the water. If the incoming water is too cold or the internal heating element is weak, the cycle will extend indefinitely while it waits for the water to reach the sanitation temperature. We can test the thermistor and heating element to ensure they are functioning.
Oven, Range, and Cooktop Repair FAQs
My gas oven glows but won’t light. What is the problem?
This is the classic symptom of a weak hot surface igniter. The igniter glows orange to heat up the safety valve. As it ages, it increases resistance and may not draw enough electrical current to open the gas valve, even though it looks hot to the naked eye. If you see the glow bar on for more than 90 seconds without a flame, the igniter needs to be replaced.
Why is the fan running in my electric oven even when it is off?
Modern wall ovens and slide-in ranges have a cooling fan (separate from the convection fan) that runs to keep the electronic control board cool. It is normal for this fan to run for 20-40 minutes after cooking. However, if it runs continuously or makes a loud grinding noise, the thermal sensor governing the fan may have failed, or the relay board may be stuck.
Can you replace the glass top on my stove?
Yes, we can replace cracked glass cooktops. However, we always provide an honest cost comparison first. The glass ceramic top is often the most expensive part of the appliance. Depending on the age of the range, we might advise you on whether investing in the repair is financially sound compared to purchasing a new unit.
My oven temperature is uneven. Do I need a new oven?
Not necessarily. Uneven baking is often caused by a failing temperature sensor, a weak bake element, or even poor airflow from covering racks with aluminum foil. We can test the resistance of the sensor and the heating elements. We can also calibrate the oven control board to align the actual temperature with the set temperature, restoring your baking results.
Brand-Specific Appliance Questions
Whirlpool, Maytag, KitchenAid, and Amana
Why is the lid lock light flashing on my Whirlpool washer?
This is a generic error signal on the Vertical Modular Washer (VMW) platform used by Whirlpool and Maytag. It can indicate that the lid strike is broken, the lock mechanism has failed, or the machine is sensing too much friction in the drive system. We run the onboard diagnostic sequence to identify the specific fault code.
Why is my KitchenAid dishwasher leaking from the motor area?
KitchenAid dishwashers use a diverter motor to switch water between the upper and lower racks. The seal on this diverter motor is a common failure point that allows water to drip onto the subfloor. We can replace this seal to stop the leak without replacing the entire expensive sump assembly.
My Maytag dryer is making a loud rumbling noise. What is it?
Maytag dryers are heavy-duty, but the drum support rollers eventually wear out. When the rubber tread on the rollers degrades, the drum rumbles as it turns. We recommend replacing all support rollers and the idler pulley at the same time to ensure quiet operation for years to come.
Samsung
Can you fix the ice maker in my Samsung French door fridge?
Yes. The “Ice Master” ice makers in the fresh food compartment are prone to freezing over due to warm air infiltration. Samsung has released a specific service bulletin involving sealing the ice room, replacing the auger drain tube, and updating the software. We perform this comprehensive update to resolve the issue for good.
My Samsung washer stops with a “dc” or “UE” code. What does that mean?
These codes stand for Unbalanced Error. On Samsung top loaders, this is frequently caused by worn-out suspension rods. If the tub bounces too freely, it hits the sides of the cabinet and triggers the error. Replacing the four suspension rods usually solves this problem and restores the spin cycle.
LG
My LG refrigerator isn’t cooling, but the fans are running. Is the compressor bad?
LG uses a specific linear compressor technology. If the fans are running but the air is room temperature, it is highly likely the linear compressor has failed or there is a refrigerant leak. We have the specific tools and training to test these compressors and perform sealed system repairs if necessary.
What does the “OE” code mean on my LG washer?
OE stands for “Output Error,” meaning the water cannot drain out. This is often due to a clogged drain pump filter (located behind the small door at the bottom front of the machine) or a failed drain pump motor. We can clear the debris or replace the pump to clear the error.
GE (General Electric)
My GE oven takes a long time to preheat. Is the element bad?
In GE electric ovens, a slow preheat often indicates that the hidden bake element under the floor has burned out, and the oven is trying to heat using only the broil element. We can test the hidden element for continuity to confirm if it needs replacement.
Why is my GE refrigerator making a howling noise?
This is a known issue with certain GE evaporator fan motors. As the bearings wear out, the fan varies in speed and creates a loud howling or moaning sound. Replacing the fan motor assembly resolves the noise and ensures proper cooling.
Frigidaire
My Frigidaire oven displays an F10 code and beeps. What should I do?
F10 indicates a “Runaway Temperature.” The oven believes it is overheating, which is a serious safety feature. This is usually caused by a faulty temperature sensor probe or a control board relay that has stuck closed. Turn off the breaker to the oven immediately and Reach out to us for assistance.
My Frigidaire dishwasher has an i20 code. What is that?
The i20 code on Frigidaire Gallery and Professional models indicates a drain problem. It could be a clogged filter, a kinked hose, or a failed pressure sensor that thinks the unit is still full of water. We check the entire drain path to clear this error.
Bosch
Why doesn’t my Bosch dishwasher dry the plastics?
Bosch dishwashers do not use a heating element at the bottom of the tub to protect your dishes. Instead, they use condensation drying, which relies on the heat of the water and the stainless steel walls. To get dry plastics, you must use a rinse aid (like Jet-Dry) and select the “Auto” or “Sanitize” cycle to ensure the final rinse is hot enough to promote evaporation.
My Bosch induction cooktop is clicking but not heating. Why?
Induction requires magnetic cookware. If the pot is not magnetic, the sensors will click and shut off. If you are using the correct cookware and it still clicks, it could be a failure in the power supply board or the induction generator, which we can diagnose with electrical testing.
Miele
My Miele dishwasher shows an F70 waterproof fault. Can I reset it?
F70 means the waterproof system has activated because there is water in the base pan of the unit. The drain pump will run continuously even with the door open. You cannot reset this by unplugging it. The leak must be found—often a non-return valve or a loose clamp—and the sensor dried out before the machine will operate again.
Why is the “Clean Airways” light on my Miele dryer?
Miele dryers have very sensitive airflow sensors. This light means the lint filter, the plinth filter (on heat pump models), or the condenser unit is clogged. Thoroughly washing these filters usually clears the light. If not, the airway sensors themselves may need professional cleaning.
Maintenance and Prevention FAQs
How can I prevent my dryer vent from clogging?
The best prevention is cleaning the lint screen after every single load. Additionally, you should have your main exhaust duct (the pipe going outside) cleaned professionally every 1-2 years depending on usage. If your clothes take more than one cycle to dry, or if the top of the dryer gets very hot, your vent is likely already restricted.
Do I really need to use “HE” detergent?
Yes. High Efficiency (HE) detergent is formulated to create fewer suds. Modern front-load and impeller top-load washers use very little water. Standard detergent creates too many suds, which cushions the clothes (preventing cleaning), confuses the pressure sensors, and leads to mold growth in the door boot. Use only 1-2 tablespoons of HE detergent per load.
How often should I clean my refrigerator coils?
We recommend cleaning the condenser coils once a year, or every six months if you have shedding pets. When dust coats the coils, the compressor has to work harder and run hotter to release heat. This shortens the life of your refrigerator and increases your electricity bill.
Is hard water damaging my appliances?
In areas like Sheldonville and Norfolk, hard water can be a concern. Mineral buildup can coat the heating elements in dishwashers and washing machines, leading to burnout. It can also clog the tiny jets in dishwasher spray arms. We recommend using a dishwasher cleaner with citric acid once a month to break down these deposits and keep the internal components clean.
Contact Us for Expert Help
We hope this guide has answered some of your initial questions. However, reading about a repair and performing it are two different things. Modern appliances involve high voltage, combustible gas, and complex logic boards. For your safety and peace of mind, professional service is often the best route.
If you are in Franklin, Massachusetts, or the surrounding towns, we are your local resource for honest, accurate appliance repair. We are ready to get your home back to normal.
Contact us today to schedule your appointment.
